| herdthecats |
| MAN AND VAN, REMOVALS, LIGHT HAULAGE |
| 0845 519 5048 |
| 07833 613 614 |
| martin@herdthecats.co.uk |
| WHAT I EXPECT FROM YOU | WHAT YOU CAN EXPECT FROM ME |
In order for our combined efforts to
run smoothly there are certain things that need to be agreed from the beginning
I understand that it is difficult to know whether parking is available near the destination address. However, you may note that parking is NOT allowed in that area (near a zebra crossing or traffic lights or double yellow lines etc.) PLEASE TELL ME WHEN YOU MAKE THE BOOKING |
GUARANTEED ARRIVAL TIMES
I guarantee my arrival times at the collection address
for removals and both the collection and delivery address for light haulage work. I will reduce the amount payable if I am late. However, the payable amount shall not be less than the cost of the diesel for the job. GUARANTEED LOW PRICES Once I have given you a quote I will not change it later even if I have encountered additional unforeseen costs. I quoted £450 for a move from Holland to Birmingham and booked a return crossing through the Eurotunnel for £100. Eurotunnel cancelled my booking the day before, due to a fire in the tunnel, and I was forced to pay £421 for the Harwich - Hoek van Holland return sea crossing. This meant the job took three days instead of one. However, I did not change the amount payable and accepted £450 from the customer. I will not cancel your booking due to something that is beyond YOUR control. DUE CARE AND CONSIDERATION You can be certain that I have gained considerable experience through the work I have completed both as a furniture and light haulage delivery driver and that I shall apply that experience to lifting, (un)loading and conveying your item(s). I shall arrive in a van that is fit for the road with the correct insurance and with adequate breakdown recovery. GOOD ATTITUDE You can expect me to be kind, friendly and empathic to your needs. I will be patient if you need to collect or deliver keys or wait for an estate agent. I shall engage in friendly and lively conversation on a wide range of topics and hopefully demonstrate wit, humour and a decent education. I shall also lift heavy items and provide tools to dismantle/reassemble your items if neccesary. In the eventuality that (un)loading is compromised by circumstances beyond my control other than by traffic delays i.e. excessive distances from the parked van to the properties, including height beyond 2 flights of stairs without a lift or by waiting for packing to be completed, or by excessive delays in entering the properties, further charges may be levied. Such charges are to compensate for any penalty charges that I may become liable to pay to persons with later bookings on the same day or subsequent days which have been impacted on by your booking and is caused by your failure to disclose reasonable information about the location and position of either the collection address or delivery address or by unreasonable delay caused by you. However, since inception of the business I have never levied further charges despite being unneccesarily delayed by late packing and numerous occasions of having more flights of stairs than specified to climb and having to park long distances from the properties concerned. This is because I expect such things to occur and I have always planned accordingly to compensate for the levels of stress experienced by my customers in preparing to move to a new area. |